If these devices are not displayed, you need to make sure the correct components are installed in Windows XP. Check to see if your router is displayed.
Check to see if the Internet Gateway device is displayed, as shown below.įor the second device, click the link for My Network Places in the Network Connections window (left pane, Other Places section). You can do this by going to Start > Run, type ncpa.cpl in the text field, then press the Enter. Enabling UPnP in Windows XPįor UPnP to work in Windows XP, you need to first make sure the Internet Gateway device appears in Network Connections and that the router appears in My Network Places.įor the first device, open up the Network Connections window. Questions? Comments? Have a fix? Post them below or e-mail us!īe sure to check us out on Twitter and the CNET Mac forums.If you're having issues getting UPnP to work after following the steps below, check for a firmware update for your router that addresses any UPnP issues. There should not be any interference from other applications, but the possibility is always there. You might also reboot your Mac and run AirPort Utility with no other applications running. The base station will factory default reset.Īgain, first try a soft reset and then apply the firmware update, followed by a hard reset if it still is not working. Press and hold the reset button with a paperclip, then plug the base station back in while continuing to hold the button for approximately 5 seconds until you see the three status lights glow. Unplug all connections and power from the base station. Release the button, and the base station will soft reset. Push and hold the reset button with a straightened paperclip for 10 seconds.
The factory default resets will erase some settings on the device, so only try this if a soft reset does not work (steps are from Apple's knowledgebase): The last option is to reset the AirPort device itself (including Time Capsules), which can be done in one of two ways: the first is a soft reset, and the more complete one is a "factory default" reset. Removing this file will not harm anything, and its removal will result in AirPort Utility using default settings, which may help fix the problem. This file is called ".plist" and is located in the /username/Library/Preferences/ folder.
In addition to ensuring you have the latest version of AirPort Utility running, remove the utility's preferences file, which is used to store some relatively benign settings for the program. This step will ensure AirPort utility can properly access the library. When this is set, select "Apply to enclosed items" from the gear menu at the bottom of the window. Authenticate and then ensure your username (the one with "Me" next to it) has both read and write permissions for this folder. When the folder is empty, get information on the user library (/username/Librarary) by right-clicking it and choosing "Get Info" (or by selecting it and pressing Command-I) and then click the lock at the bottom of the resulting information window. If you want to hang on to older firmware updates, you can just move them out of this folder, but the other option is to just delete them. Go to the /username/Library/Application Support/Apple/AirPort/Firmware/ folder and remove any files within this folder. If for some reason the firmware update has been corrupted when downloading or is inaccessible to the utility, then you may get an error. Spotlight may be able to help locate and remove the utilities, which can be manually dragged to the trash and deleted.ĪirPort Utility will store the downloaded firmware updates on your Mac in a folder within your user library. Though the utility should be kept in the /Applications/Utilities/ folder, some people may have multiple copies installed on their systems if they have manually moved them out of the Applications folder. This can be done by choosing "Check for Updates." in the AirPort Utility menu, or by downloading the software directly from Apple's Web site.īefore downloading, be sure to remove all currently installed versions of the utility. Check the current version you are running by going to the AirPort Utility menu within the program and choosing "About AirPort Utility." If the version shown is less than 5.5.2 then you should download the latest update. Installation of the latest firmware update is recommended to be done through the latest AirPort Utility release (currently version 5.5.2). If this happens, there are several things you can try to get the firmware to update: After running AirPort Utility's firmware update option, the utility will fail and show a fairly generic-sounding error that states "An error occurred while updating the firmware." Apple's firmware updates that were released yesterday have been installing properly for most people however, a few people have run into problems when trying to apply the patch.
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